Customer Service
Can I change my order after it's sent?
Once your order is submitted, it cannot be changed online because it is automatically processed as soon as you click “Place Your Order”. If you would like to attempt to change your order you can call customer service, Monday thru Friday 9 AM - 8 PM, Saturday 9 AM - 5 PM EST at 1-800-33-DANCE.
Back to top
How can I check my order status?
After you create an online account with us, you can check the status of your online orders at any time. Just log in to "My Account" and click on the See Orders link.
If you choose not to create an online account, or you are checking the status of an order placed by phone, you may check the status of your order by calling customer service, Monday thru Friday 9 AM - 8 PM Eastern Time at 1-800-33-DANCE.
Back to top
What is your return/exchange policy?
- Shoes and bodywear must not have been worn and must be clean and in good condition. All items must be returned in the manufacturers original packaging such as shoes in the original boxes and bodywear in the original bags within 30 days for exchange, credit or refund.
- When returning or exchanging items, please be sure to include the bottom part of your packing slip and check the appropriate reason box
- Package your items with the bottom part of your packing slip and send it to:
ATTN: Returns Department
Dance Distributors
239 Schuyler Ave
Kingston, PA 18703
For your convenience, a return label is attached to the bottom of your invoice. We suggest that you either ship your return via UPS or insure your package thru USPS.
- Please allow 2-4 weeks for us to process your return.
- There is a flat $6.00 reshipping charge for exchanged items.
- NO RETURNS WILL BE ACCEPTED ON THE FOLLOWING ITEMS: Special Order items not listed in the catalog or on the website; Sale items; Lotions or Balms; Thongs or Panties; CD, DVD, VHS, or Cassette tapes that have been opened (or removed from plastic wrap).
- Dance Distributors is not responsible for returns that are lost in transit back to us.
Back to top
I forgot my password, what should I do?
Just select the “Forgot your Password?” link beneath the password field. Once the page refreshes, enter your email address and click “Send”. You will receive an email with your password shortly afterward.
Back to top
How do I change my password?
From the “My Account” page you can “Change Your Email/Password.”
Back to top
Is my credit card number safe? How do I know my information is secure?
We have appropriate security measures in place to ensure that your information is not lost, misused, or altered, so that you can feel comfortable and secure when shopping online with us. For more detailed information about security and privacy on our website, please read our Privacy and Security Policy.
Back to top
What are "Cookies" and how do you use them?
DanceDistributors.com uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow DanceDistributors.com to make our site more responsive to your needs by delivering a better and more personalized experience to you. The cookies are typically stored on your computer's hard drive and are used by us to help track your clicks as you go through the pages within DanceDistributors.com. In addition, DanceDistributors.com uses cookies to help keep track of items you put into your shopping cart, to tell us whether you have previously visited DanceDistributors.com and may use cookies to determine the status of your orders. This allows registered users to avoid reentering information upon every new visit to our site making your shopping experience speedier and easier. If you register with or purchase something through DanceDistributors.com, navigational information from previous browsing visits may be associated with the personal information you provide.
We recognize that you have a choice to refuse cookies. By choosing to accept a Dance Distributors cookie you allow us to maintain the preferences stored in your Dance Distributor "My Account" and process your order.
If you choose not to accept the cookie, purchasing is not possible on DanceDistributors.com
HOW DO I ENABLE & DISABLE COOKIES?
AOL 9.0:
1. Select “Internet Settings” from the “Settings” Menu
2. Click on the “Privacy” tab
3. Click on the “Advanced” button
4. Click on the “Override Automatic Cookie Handling” button
5. Under “First Party Cookies” select “Enable”
6. When you are finished click the "Refresh" button
NETSCAPE NAVIGATOR VERSION 6.X & 7.X
1. Go to Edit on top of browser
2. Choose Preferences on bottom of list
3. Open the Privacy & Security menu on left hand side of box.
4. On right hand side of box choose either:
o Disable Cookies
o Enable cookies for the originating web site only o Enable cookies based on privacy settings
o Enable all cookies
5. Press OK
6. When you are finished click the "Refresh" button
NETSCAPE NAVIGATOR VERSION 4.X
1. Go to Edit on top of browser
2. Choose Preferences on bottom of list
3. Click on Advanced on left hand side of box.
4. On right hand side of box choose either:
o Accept all cookies
o Accept only cookies that get sent back to the
originating server
o Disable cookies
5. Press OK
6. When you are finished click the "Refresh" button
INTERNET EXPLORER 5.0 FOR PC:
1. Select “Internet Options” from the “Tools” menu
2. Click the “Security” tab
3. Click “Custom Level” at the bottom of the window
4. Scroll down to “Cookies”
5. Select “Always accept cookies”
6. Click “OK”
7. When you are finished click the "Refresh" button
INTERNET EXPLORER 5.0 FOR MAC:
1. Select “Preferences” from the “Edit” menu
2. Select “Receiving Files”
3. Select the option “Never ask” under “When receiving cookies”
4. Click “OK”
5. When you are finished click the "Refresh" button
INTERNET EXPLORER 6.0 FOR PC:
1. To change your privacy settings to “Medium”:
2. Select “Internet Options” from the “Tools” Menu.
3. Click the “Privacy” Tab.
4. Set the Privacy Slider to “Medium.”
5. Click “OK.”
6. When you are finished click the "Refresh" button
TO OVERRIDE YOUR CURRENT COOKIE HANDLING
PRACTICES FOR INDIVIDIAL SITES:
1. Select “Internet Options” from the “Tools” Menu.
2. Click on the “Edit” button in the “Override cookie handling
for individual Websites” section.
3. This will open the “Per Site Privacy Actions” dialogue box.
4. Type “www.dancedistributors.com” in the
“Address of Website” box.
5. Click the “Allow” button. Click the “OK” button, and then close the
“Per Site Privacy Actions” dialogue box.
6. Click the “OK” button to close the “Internet Options”
dialogue box and apply your changes.
7. When you are finished click the "Refresh" button
Back to top
Shopping
How do I determine which size I need?
For shoes, click "Fitting Guide" on the product description page and Dance Distributors’ exclusive Fitting Guide allows you to enter your street shoe size and width and we will suggest a specific size for you to wear in that exact shoe. For all other items, click on “Size Charts" under the product's image which will bring up the size chart for that particular style. For more detailed information please call our Dancewear Specialists, Monday thru Friday 9 AM - 8 PM, Saturday 9 AM - 5 PM EST at 1-800-33-DANCE. (Note that fitting/sizing instructions are our best-estimate suggestions. Unfortunately, we cannot guarantee fit due to variations in foot and/or body sizes.)
Back to top
How can I find items in just my size?
This can be done from the “thumb nail” page (which is the screen page showing “thumb nail” photos of all the styles available in that category of items). At the top of this page is “View products by . . .” which you can use to narrow your search of items. For shoes, click on “All Street Shoe Sizes” and select your street shoe size. (Note that this will show all shoes which fit your street shoe size. You may still have to calculate your correct size for individual shoe styles which you can easily do with Dance Distributors’ exclusive Fit Calculator.) For all other items, click on “All Sizes” and then select your desired size.
Back to top
How can I find a particular brand, color and/or fabric?
This can be done from the “thumb nail” page (which is the screen page showing “thumb nail” photos of all the styles available in that category of items). At the top of this page is “View products by . . .” with which you can use to narrow your search of items.
Back to top
How do I find adult/child sizes that match?
This can easily be done from the “thumb nail” page (which is the screen page showing “thumb nail” photos of all the styles available in that category of items). At the top of this page is “View products by . . .” which you can use to narrow your search of items. To find matching adult and child sizes, click on “Women’s” and, from that pull-down menu, click on “Match Adult & Child”. This will bring up only those styles which you can order in both adult and children sizes.
Back to top
What does “backordered” mean?
When an item is “backordered” it is currently not in stock in our warehouse, however, we expect it to arrive in a reasonable period of time. We will usually let you know if an item is backordered as soon as you add it to your cart. There are occasional times when we will not know if the item is backordered until we actually go to prepare the order. In these rare cases, we will send you an email as soon as possible to let you know the item is backordered and when you can expect to receive it. When we have items that are backordered, this usually means that they are very popular and worth the wait. We will be happy to help you find a substitute for your item if you need it immediately. Please call our Dancewear Specialists, Monday thru Friday 9 AM - 8 PM, Saturday 9 AM - 5 PM EST at 1-800-33-DANCE.
Back to top
Why has this item been discontinued?
Dance Distributors and our manufacturers discontinue items each year to make room for new products, enhance quality, add variety and increase customer satisfaction.
Back to top
How much will shipping cost?
Shipping prices vary based on the amount of your order, shipping method, and shipping destination. Please see our Shipping rates table for complete prices and guidelines.
Back to top
How will my package ship?
We use UPS or USPS for standard ground shipping. Please see our Shipping rates table for complete prices and guidelines.
Back to top
When should I expect my package?
In stock items ship within 24 hours. Standard delivery averages 2-4 days. Express Delivery, which is guaranteed in 1-2 days, is also available. Out of stock items may take a bit longer. Shipping times average between 4-10 business days to Canada and shipping times to other international locations may vary. Please see our Shipping rates table for complete time lines, prices and guidelines.
Back to top
What methods of payment do you accept?
Visa, Mastercard, Discover, American Express, COD by certified check or money order. For Purchase Orders, please call customer service for approval, Monday thru Friday 9:00 AM - 4:45 PM Eastern Time at 1-800-333-7715.
Back to top
Do you charge sales tax?
Since we are
located in Pennsylvania, we only charge applicable sales tax on orders
sent to Pennsylvania addresses. Orders sent anywhere else are not
charged sales tax.
Back to top
Why are the prices sometimes higher on the web site then in the catalog?
All prices are up to 35% below manufacturers suggested retail price. The prices printed in the catalogs and on the web site are subject to change without notice to accommodate manufacturer price adjustments.
Back to top
|
